All stock merchandise are generally dispatched within 2-3 days after receipt of payment and are shipped via China Post with tracking and drop-off with required signature. Please allow 25 to 30 business days for custom-made items ,please always refer to the specific product item for lead time information. You will be notified of any back orders, or other delays in shipping your order. Your order will be shipped at your option by Air Parcel or Express Courier.Whichever shipment choice you make, we will provide you with a link to track your package online. You will receive an email from us if there is an unforeseen delay that may cause your order to arrive later than the selected shipping time. Please note that all transit times are listed in business days. UPS/TNT , Air Parcel or Express Courier and the China Postal Service do not include Saturdays, Sundays, and most holidays as business days. If your shipment is late and you think there is a problem with the delivery, we encourage you to contact us via email. We will investigate the inquiry and respond in a prompt manner.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
How do you make deliveries?
oriental-cheongsam Shop usually delivers products via Standard International Air Parcel. This is a 15~25 day service to global destinations, so you can usually expect deliveries to reach you within three weeks, AFTER the time of dispatch. We also offer 6-8 business days Express Service for an extra fee.
NOTE: the shippint time is not including order process time, for normal order,it take 1-3 days to process the order after placed the order because our credit card processor company will check the valid credit card information in case of fraud transaction.
How much do you charge for standard shipping?
Our items are shipped direct from China to the USA and the rest of the world! We believe in offering you the lowest shipping rate possible in order to encourage more repeat business from our customers. Our international shipping rate is amazingly low, considering our goods are shipped from China mainland to the United States. Of course, you may opt for a quicker delivery plan with our 8-10 Business Days Express Delivery Service.
1. 15-25 Day Business Days Registered Standard Shipping
The delivery time is estimated, please be patient as the delivery might take 25 or more working days for its arrival. If you want to have the item(s) in time,choose Express Delivery. However oriental-cheongsam Shop will not be liable for late deliveries caused by the shipping companies.
Registered post means your package will be provided with a tracking number and requires a signatory to sign for your goods at your address. If there is no one to receive the goods during working hours, a delivery notification slip with be left at the recipient's address. The person needs to personally claim their package at their nearest post office using the delivery slip.
** The "Registered" parcels will allow us to track your package in case of excessive delays or lost delivery. The normal time for us to track the whereabouts of lost packages is about 3 months. (This lead time is governed by the post office and not within our control). Lona Shop insures our customers who order via this mode of shipment, and you can choose to have the same items sent back to you OR for us to issue you a full store credit after 3 months upon confirmation of the loss of items by the post office. You may use this store credit to purchase other items of your choice
|Weight||Airmail Parcel( US $)|
|up to 100g||US$4.00|
|Each additional 100g||US$2.50|
|Weight||Airmail package( US $)|
|up to 1kg||US$20.00|
|Each additional 1kg||US$10.00|
Each package will be plus US$2.00 handling fee( including parcking fee,custom clearance fee which is charged by China Post office)
2. 8-10 Business Days Worldwide Express Mail
Items on express order will usually ship in 8-10 business days. Our main choice of courier services is via Worldwide Express Mail.In the very rare event of lost packages, we will contact China Post on your behalf who will reimburse you with the full amount of your order items. Please allow up to 1 month to claim for your losses in such an instance.
|Weight (Kg)||Zone 1||Zone 2||Zone 3||Zone 4||Zone 5|
Zone 1: Hongkong
Zone 2: Singapore,Malaysia,Indonesia, Japan, Taiwan, Korea
Zone 3: Australia,New Zenland
Zone 4: United States,Canada
Zone 5: France,Germany,Denmark,Sweden,Switzerland,United Kingdom,Netherlands,Italy
How can I track my orders?
When you choose Express parcel,you would receive a email with a tracking number and after the order was(were) shipped out.You are able to use the number your post office or couriers to track you order.